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Online Utility Bill Payment System


- The Utility bill is due the 10th of the month, with a 10% penalty added after that date.

- For information on the last day to pay, payment arrangements, or shut-off, please contact City Hall.

- This method of payment takes 24-48 business hours to post to your utility account.

- Payment is NOT considered received until it has posted to your utility account.

- The confirmation email is a receipt of payment, not proof it has posted to your utilities account.

- If your account is in danger of disconnection please contact City Hall, before making an online payment.

- If your account has been disconnected for non-payment you may not pay online for reconnection. Please contact the office for reconnection of your account.

- The City of Willard does not accept American Express.


Welcome to the City of Willard online bill pay. The following services are available:

- Pay your utility bill

- Review your account information

- Review your previous bills and payment history

- Review your water consumption history


New Users:

You will need your utility bill for your nine digit customer number, and the property location exactly as the City has it listed.

(Ex: ALL CAPS, ST for street, N for North)


Office hours:

8:00 A.M. - 5:00 P.M.

Monday – Friday


Please Review our Privacy Policy and Refund Policy:
Privacy Policy

Refund Policy